ZENX INTERNATIONAL RETURN POLICY

We strive to ensure complete satisfaction with your purchase. If you are not entirely happy with your order, we are here to assist you with our return policy.

Return Conditions
To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition.
  • The item must be in the same state as you received it.
  • All original packaging must be retained and included with the return.

Return Timeframe
You have 14 days from the date you received your order to initiate a return request.

Refund Process
Once we receive your returned item and verify that it meets the conditions above, your refund will be processed. Please allow 5 to 10 business days for the refund to be credited back to your original payment method.

How to Initiate a Return
Please send an email to service@zenx-shop.com to obtain the return shipping address and receive further instructions regarding your return request.